Politique de remboursement

🔄 RETURN & REFUND POLICY

Ylvra

Last updated: February 19, 2026

1. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection laws, customers within the European Union have the right to withdraw from their purchase within 14 days without providing a reason.

The withdrawal period expires 14 days after the day you receive your order.

To exercise your right of withdrawal, please contact us at:

📧 info@ylvra.com
Include your order number in your message.

2. Conditions for Returns

To be eligible for a return:

The item must be unused and in its original condition
Clothing must be unworn, unwashed, and with original tags attached
The item must be returned in its original packaging
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

3. Cosmetic Products (Hygiene Policy)

Due to hygiene and safety reasons, cosmetic products may only be returned if:

The product is unopened
The safety seal (if applicable) is intact
The packaging is undamaged

Opened or used cosmetic products cannot be returned unless the product is defective.

This does not affect your statutory rights under EU consumer law.

4. Return Process

To initiate a return:

Email us at [your email] within 14 days of receiving your order
We will provide return instructions
Return the item within 14 days after notifying us

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed within 14 days
Refunds will be issued to the original payment method

Shipping costs are non-refundable unless the return is due to our error.

Returns to Sender (RTS) & Failed Deliveries

Once an order has been dispatched, we are unable to guarantee successful delivery where the failure is attributable to circumstances beyond our control. An order may be returned to sender in the following circumstances:

• An incorrect, incomplete, or undeliverable address was provided at checkout
• The parcel was not collected from a collection point or post office within the carrier's specified holding period
• Delivery was attempted on multiple occasions and the parcel could not be received
• The recipient refused acceptance of the delivery

In such cases, the order will be treated as fulfilled upon dispatch. We reserve the right to deny refunds for the original order value and any associated shipping costs. Where we, at our sole discretion, agree to reship the order, a new shipping fee will be charged.

By completing your purchase, you confirm that the delivery address provided is accurate and that you accept responsibility for ensuring the parcel can be received. You acknowledge that RTS orders are not automatically eligible for a refund or replacement.